FAQ

​Returns

  • Jewellery returns and exchanges must be sent back to us within 7 days following receipt of the item(s).

  • You must email chasingsomeday.co@gmail.com to advise that you would like to return an item, and receive confirmation from us that it qualifies for a return.  You will be given a return address for your item. 

  • For all jewellery returns, you will receive either a store credit (valid for 12 months) (once returned item has been received) or you can organise an exchange for an item of your choice.

  • You will be responsible for the cost of return postage.

  • Please note that we do not offer refunds, only store credit.

Faulty Items

If your jewellery is faulty, please contact us on chasingsomeday.co@gmail.com and include your order number in the subject line and clear photos of the faults. We will gladly organise an exchange for you as soon as possible. 

Privacy Policy

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

Information we collect from you may be used to:

  • Process transactions 

    Your information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • Improve our website 

    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • Improve customer service 

    Your information helps us to more effectively respond to your customer service requests and support needs

  • Administer a contest, promotion, survey or other site feature

  • Send periodic emails

 

The email address you provide for order processing may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.

Online Orders and Pricing

Orders placed on our website are subject to availability. Should items be unavailable, we reserve the right to cancel any order. 

We reserve the right to update prices without notice.  

Images and Colours

While every effort is made to represent products accurately, photos of items should be used as a guide only. Colours and materials may very depending on lighting conditions when photographing, device and monitor settings when viewing items. 

Pre-orders

Pre-orders will be charged upfront and dispatched by the advertised date. In the case of delays, we will advise customers immediately.  If you have any questions or require assistance, please contact us at chasingsomeday.co@gmail.com. 

 

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